After many years of researching customer service, studying client behavior and listening to customers’ needs, Altametrics has recently launched the new ACE initiative. The ACE (Altametrics Customer Experience) team will be responsible for creating WOW customer experiences through knowledgeable, personalized, and timely service.
Our subject matter experts will be available to answer any queries on product usage through webinars, demos and one on one calls.
We will be conducting frequent surveys and check-up calls to assess satisfaction, concerns and suggestions.
The ACE Team will provide additional support through participation at client conventions, in order to answer any questions pertaining to our products.