This message appears when you have entered an invalid password. You can reset your password by clicking on the “Forget Password” link in the login page. On doing so, a link will be sent to your registered email ID, clicking on which you can reset your password.
If you are an Owner of the organization, when you create an account, until you finish the complete on-boarding process, your account will not be created. If you have not completed all the steps in the on-boarding process, you have to sign up again to create your account.
If you are an Employee of the organization, you should activate your account by clicking on the activation link sent to your email ID.
Click on Forget Password present on login page and then enter the registered Email ID. On doing so, a link will be sent to your registered email ID, clicking on which you can reset your password.
If you are the employee of your organization, contact your manager to send you a new Activation Link.
If you are the owner of your organization, click on Forget Password link in the login page.
You can submit your support ticket by clicking on the ‘?’ icon on the top header and selecting the option “Submit Support Ticket”.
Go to Altametrics Products Store (https://altametrics.com/products.html) and select the app you want to subscribe. Once you complete the on-boarding process, your account will be activated.
If you want to buy the application, login to your account and navigate to settings > Billing & Subscription > Apps. Select the App and the version of the app which you want to buy and click Checkout. After Checking out, you have to add your credit card information and the application would have been bought successfully.