Communication Matters, Business Communication Matters More

communication matters business communication matters more

Even in a time when social distancing is the norm and minimal contact is required, it is still virtually impossible to avoid interacting with other human beings. Individuals have to communicate to acquire services, goods, or share knowledge.

People also interact socially to build friendships, trust, and a strong support system. Communication is how a society functions, and a lack of communication is how it falls.

Simultaneously, a small business must instill good communication practices to foster a healthy work environment, build long-lasting relationships with customers, and optimize decision making. Read ahead for an overview of the advantages of the communication process.

  • Verbal commands - Use of language to transfer information
  • Non-verbal - Body language and gestures
  • Written - Act of writing, printing, or using symbols to convey a message
  • Visual - Using pictures, graphs, or other visuals to convey information

Just How Important is Business Communication?

Many enterprise leaders focus on optimizing the operational side of their businesses but forget how important it is to implement good communication policies.

Without standardizing best practices to optimize customer service and enhance manager-employee interactions, there won't be a healthy environment for everyone to collaborate and meet key objectives.

Having excellent business communication abilities assists leadership and team members to streamline all areas of the organization. Here are the top advantages of effective business communication in the workplace-

1. Optimize Marketing Campaigns

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Businesses should understand how a target market thinks and reacts to messaging campaigns before creating a specific marketing strategy. For example, millennials are more familiar with internet jargon and other slang that the baby boomer generation may be unaccustomed to.

Communicating a brand effectively is only possible by understanding the best way to communicate with each group in the target market. Organizations should do extensive research on their audience and ask for feedback to learn the best verbal communication strategies for future marketing campaigns.

2. Build Better Employee Relationships

Standardizing best communication skills can help employees communicate in a professional and personable way that fosters a positive work environment.

Implementing weekly meetings, team building events, or lunches can help workers build professional friendships and trust each other. When team members feel a part of the group, they tend to accomplish more.

3. Minimize Conflict

Conflict usually stems from poor communication or conflicting information. When a person communicates professionally and respectfully, the other person tends to listen and react well.

Good communication practices prevent a conflict that can potentially create discord, drama, and unwanted problems for management. Effective communication also ensures that everyone has the proper information to perform their jobs and know what is expected of them. This ensures everyone can collaborate to complete tasks so the company can reach its goals.

4. Build External Relationships

Having good client-business relationships are essential to reach revenue goals and build a brand. The organization must enforce best communication practices when it pertains to customer service, vendor relationships, and interactions with investors.

This requires responding to complaints, listening to feedback, professionally written correspondences, and prompt responses to emails. If customers are happy with their service, they tend to tell others about their positive experience with the organization. Word of mouth is a powerful way for an organization to build its brand and attract new customers.

5. Foster a Creative Environment

Communication flounders when employees are afraid to share their opinions or experiences with management. By generating a safe platform for workers to safely share their concerns, the organization can build greater trust with their workforce and improve morale.

Furthermore, employees tend to be more creative when they feel free to express ideas that don't always fit in with the status quo. Encouraging out of the box thinking and change is how startups tend to flourish.

6. Ensures Transparency

Customers and employees prefer transparency from management and members of the leadership team, even if it requires hearing bad news. People are willing to accept mistakes or hardships if they know the truth about what's going on but are less forgiving when they are lied to.

For example, managers should prepare workers for potential layoffs instead of ignoring them. Similarly, the organization should speak honestly with customers if they make a mistake with an order, rather than try and make excuses. This will help to build trust among customers and increase worker morale.

7. Enforce Policies and Regulations

Transparency in business communication is critical to make certain that everyone is complying with company policies. Training employees to perform a task a certain way, meeting to discuss sexual harassment policies, and administering an employee handbook are all ways to ensure policies and regulations are followed.

Written communication is especially helpful when it relates to HR policies or training materials, as verbal commands can be forgotten or misconstrued. Written documents also serve as a point of reference in case a manager must reiterate a specific process or procedure to a worker.

  • Code of conduct
  • Attendance policy
  • Non-discrimination policy
  • Workplace safety
  • Anti-harassment policy

Key Takeaways

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In conclusion, here are the key takeaways to remember the advantages of effective business communication-

  • Business communication optimizes marketing campaigns and ensures an organization understands who its customers are and what they respond to.
  • Business communication builds employee relationships and helps relay the proper information so everyone can perform their jobs.
  • Business communication minimizes conflict by ensuring everyone corresponds professionally and respectfully.
  • Business communication helps build external relationships with customers, suppliers, and investors by listening to feedback, responding to requests promptly, and building trust through honesty.
  • Business communication fosters a creative environment by ensuring everyone feels comfortable enough to voice concerns and bring new ideas to the table.
  • Management honesty and transparency are essential components of good communication practices.
  • Business communication enforces policies and regulations by ensuring everyone has access to all the information necessary to help them stay compliant.

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