What is Business Process Management?

what is business process management

In the data-driven world, the way business is performed continues to evolve. Real-time insights gained from collected data allow stakeholders to tweak business activities and minimize inefficiencies.

Continuous workflow management is essential to stay competitive and meet the always-evolving customer expectations.

Thankfully, management software allows businesses to leverage their data to understand more about how their day-to-day operations work.

Through proper workflow management, companies will become more informed and aware of the different ways they can improve the workplace.

Understanding BPM

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Business process management is a method of observing, tracking, and managing all of the processes throughout an organization.

It is mostly utilized when the company is facing difficulties and needs to make workflows more efficient and productive to maintain profitability. BPM also allows stakeholders to make important decisions that promote cost savings and encourage process automation.

The purpose of BPM is to study and reassess certain workflows to make them run more efficiently as inefficient process management impacts the way a business harnesses and leverages data.

BPM is not a technology, but rather a methodology that promotes best business practices throughout every area of an organization.

Implementing business process management typically involves the following-

  • Focusing on outcomes over set activities
  • Focuses on process improvement before streamlining workflows to ensure an effective outcome
  • Creating accountability by assigning tasks to different workers
  • Standardizing workflows to ensure they are streamlined and understood clearly across the organization
  • Continuously reassessing and evaluating processes to make efficiency improvements
  • Making improvements to existing workflows rather than developing new ones
Here are the steps to take to employ business process modeling in the workplace-
  • Analyze a process to find inefficiencies
  • Re-model the process to make improvements
  • Implement the new process
  • Track the process to see how it performs
  • Continue managing the workflow over time
  • Streamline and automate the workflow
A software solution is often used to track process data and measure each workflow's performance. Decision-makers use the insights from this analysis to tweak a process and continue managing and automating it.

CRM is a component of BPM that refers to the business intelligence data that is transferred to different warehouse platforms and tools through specific interfaces. The three standards incorporated in CRM include-
  • UML Unified Modeling Language is a modeling objective
  • MOF Meta Object Facility is a metadata repository objective
  • XMI XML Metadata Exchange is a metadata exchange objective
These BPM tools allow users to analyze how process management data changes over time by identifying where the information originated from and how it came into existence.

Other management tools move content so when one task is completed, it automatically moves on to the next workflow. A proficient BPM process can also allow users to manage several workflows at the same time and demonstrate how they interact with one another to complete an objective.

Over time, it's easy to recognize how workflows affect each other and which areas need tweaking to make everything run more smoothly. Operational analysis and other data are presented through flowcharts and other interactive means that allow decision-makers to gain actionable insights.

The Benefits of BPM

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Here are the top benefits of utilizing BPM-

1. Reduce Costs
A business process management system begins with understanding and identifying various business activities. The next step is to model each process to show expenses, duration, and frequency.

Once finished, it's easier to drill down and see where it's possible to cut costs by reducing redundant processes, moving resources, performing quality control checks, or pinpointing unnecessary labor expenses. It can also show which workflows are not worth investing in, promoting further cost savings.

2. Identify and Respond to Customer Problems
It's more important to work on improving processes to meet customer demands than just increasing worker productivity.

Modeling business processes to focus on how to tweak workflows to meet consumer demands is an essential benefit of utilizing BPM. Adjusting processes so they are customer-centered also-

  • Improves efficiency
  • Makes workflows more flexible
  • Promotes solution-based findings
  • Ability to re-model processes to meet customer demand
  • Promotes workflow automation over time
3. Increased Productivity
BPM can help meet organizational goals and boost efficiency across the workplace which will work to improve productivity. By using modeling techniques to analyze different workflows, users can find problem areas and work together to address them.

4. Maintain a Competitive Edge
When some redundancies and inefficiencies continue to build up, it's impossible to maintain a competitive edge and continue to grow.

BPM can find redundancies that may otherwise go unnoticed in the day-to-day operations. Stakeholders can work to streamline these processes and minimize any redundancies which help businesses save money and match the competition's productivity level.

5. Increase Customer Retention Rate
Retaining current customers and finding prospective ones is difficult enough without utilizing a BPM tool.
Those who focus on retainment tend to do better as current, happy customers bring in more profit over time. It's also less costly for the organization to focus on maintaining clients rather than marketing to new ones.

By utilizing a tool that integrates with customer databases, companies can create a series of checklists and tasks to ensure customers are taken care of. Workers will need to check off each task and verify that they have done everything possible to keep that current customer satisfied.

Conclusion

In conclusion, here are the key takeaways to remember about business process modeling-

  • A business management system identifies, tracks, and improves processes throughout an organization.
  • Implementing BPM includes focusing on outcomes over activities, continuously reassessing processes to make improvements, creating accountability by delegating tasks to individuals, and more.
  • Business process modeling language and notation include UML, MOF, and XMI.
  • Benefits of BPM include cost reduction, identifying problem areas, increased productivity, maintaining a competitive edge, and increasing the customer retention rate.