My name is Todd Miller, director of operations for Famous Dave’s BBQ. I’ve actually been involved with Altametrics for 12 years now. So the restaurant accounting operations, the smart safe has really allowed us to be able to control from every level. From theft, to be able to control what would happen from inside our operations for productivity.

My managers throughout shift basically take the cash every single day. They deposit it into the safe which then gets locked up permanently so they can turn around and not have to worry about that money ever again. They do put it in the POS, then put it in the smartsafe but then it allows them to carry it off to the back of the house. Then at the end of the night be much more productive.

My area directors would take a bunch of different paperwork and things to the actual support center. This has now allowed them to not have to worry about that. It has really helped us out to be able to work from top to bottom to be productive as a company. So at the beginning of the day, my opening managers actually come in and start to work with the smart safe restaurant software so they can actually set up their POS systems and their drawers. They’re much more efficient and allows them to be able to move on to restaurant accounting when they’re done. My managers at the end of the day would have normally counted a bunch of cash and did what they need to do with reports and different restaurant accounting on the POS. Now they basically go get what comes out of the POS, validate it with what’s in the smart system. That allows us to be able to reconcile and then they’re done. They actually can get up and be more productive in operations and do what they need to at the end of the day. They save themselves a tremendous amount of time.

Here’s the irony, if I were to tell my managers that we were getting rid of Altametrics restaurant software and we were not going to use their platforms anymore. I’d have to run for the hills. They absolutely know that it allows them to be much more productive, speeds up their day and allows them to be efficient. I could never get rid of it. I’ve been doing this for a long time so I think one of the best things I’ve seen is restaurant accounting automation and allowing the systems to be able to help us do our job better. To make things more efficient, because there’s so much turnover and because it’s human nature, there’s opportunity for mistake and/or theft. This has truly allowed us to become successful from top to bottom.

In looking at a host of products, it was simply the best performer in restaurant accounting. The speed at which they handle the enterprise level business intelligence needs of five guys, everyone here was just blown away.

We’ve never seen a restaurant accounting software handle so many locations, so many reports, so fast. For us, it’s like a utility knife right? My finance teams can use it, my purchasing teams can use it, my workforce management teams can use it, my ops teams can use it, my training teams can use it. We’re also putting in some data around our secret shopper program and customer service as well. So, for us, we are able to put all restaurant accounting from all aspects of our business into our restaurant software and find corollaries where we didn’t know they existed before. There’s no part of our business that does not use the restaurant software both domestically and globally. Being able to handle exchange rates, especially being able to customize the restaurant software to fit your needs. Meaning in the US I can choose to see all sales across all products across all countries in US dollars. But the Netherlands team can opt to see it in Euros right? My Hong Kong team can opt to see all their business intelligence reporting in US dollars and that reporting is done on the fly to make it very valuable for the team in that market.

I’ve never seen a restaurant accounting software be so flexible and we’re just thrilled for how it works for us. So Altametrics workforce management software and delivery, it’s been critical for us being able to absorb and understand how deliveries impacted our business. Delivery has been a big disruptor in the food service industry in the US as a whole. We’re trailing the rest of the world because this happened globally many years ago, but being able to see, to download the details at the store level, area level, regional level and then being able to break it out by vendor. It allows us to be very very nimble in the decisions we make and how we run the business.

We can train most folks to use the restaurant software within about two to three minutes and from there they just run with it right? There’s not a very steep learning curve so by playing it across the enterprise was very very easy for us. So we were very pleasantly surprised at how fast folks picked up and gained value from the tool across the organization.

As we grow we keep finding new things that we didn’t know that it could do for us right? We’re looking at other restaurant software or other tools to sort of supplement it. They said no, it can do it. Here’s a business intelligence report, let me show you, right? So we’re always happy with some of the new things popping up in the restaurant software and it’s just become critical for everything that we do.

I’ve actually been in board meetings and some will bring up, well I wonder what you do if you know some factor or some question regarding sales or product mix. I can simply pull out my phone and pull the business intelligence up right there in the meeting and I’ll get hey were did you get that from and how did you get that so quickly. Yeah, it makes me look good. We’re actually not yet using all that the restaurant software can do, but that’s more on us than Altametrics. It’s just a fantastic restaurant software for business intelligence, I’ve got nothing bad to say about it.