In the 21st century, organizations and individuals have access to many different types of communication systems that optimize business processes and improve internal and external relationships.
History of Communication-Tidbits Through Time:
The printing press was invented in 1450
Radio broadasts were invented in 1922
The first personal computer was invented in 1975
High speed internet used in organizations was invented in 1999
What is Business Communications?
Business communications are the way an organization shares information among employees inside and outside the company.
Utilizing good communication optimizes employee-management interactions and fosters healthy customer relationships. Its purpose is to streamline operational functions, help the organization reach its goals, and minimize errors. Each business process depends on healthy communication to function.
From vendor relationships to employee interactions to building new customer relationships, an organization must prioritize the implementation of good communication practices to ensure success. To understand how effective business communication can streamline operations, it's critical to understand the different methods used, which include-
1. Web-Based Communication
Web-based communication channels include emails and employee messaging systems, such as Slack or Google Hangouts. These employee communication methods allow people to interact privately and quickly.
They also provide written records of interactions in case an employee needs a point of reference at a later time. Furthermore, web-based communication allows multiple team members to communicate at once, which helps to streamline business processes and maximize productivity.
2. Telephone Conferences
Though using phone calls is not as common as it was once, telephone conferences are still utilized in some organizations as a primary method of communication. It allows multiple people to interact without meeting in person.
Furthermore, phone conferences help some feel more comfortable expressing themselves and exchange ideas. Cloud-based phone systems optimize the employee onboarding process by maintaining a record of conversations.
3. Video Conferencing Systems
Effective video conferencing networks allow employees to participate and run meetings from any location, which is particularly useful in the age of COVID-19.
This helps to boost productivity and save time while reducing the travel costs required for meeting in person. It also promotes collaboration by offering an interactive chat system during the video conference.
4. In-Person Meetings
In-person meetings are helpful to ensure business ideas are discussed and put in place quickly. Though experts are uncertain for the reason, in-person meetings tend to foster the exchange of more ideas than virtual ones.
Face to face interaction can be a very powerful motivator for employees to communicate their thoughts, as virtual meetings tend to be less personal. Finally, a weekly in-person meeting can help employees stay accountable, break up their schedule, and boost worker morale.
5. Written Documents and Reports
Written communication through documents, policies, and procedures that affect different business units foster an effective business communication structure. Employees can reference a document at any time, and managers can protect themselves.
Also, written documents tend to sound more official, which is useful when relaying an important message to a customer.
Reporting is also a helpful method to communicate data findings with managers or other employees. Charts and graphs are used to help others understand the data and pinpoint patterns that can be used to solve problems.
6. Visual Presentations
Managers or team leaders often use visual presentations or PowerPoint slides as an agenda for in-person meetings.
Because the human eye responds much faster to imagery, a visual presentation can be an effective method to share ideas. It also provides a safe space for employees to ask questions or contribute additional input that can help everyone understand the totality of a situation.
7. Software Systems
Software solutions are the newest way for employees to communicate. For example, workers may use a customer relationship management system to maintain and view all of their customer interaction records. New inputs are immediately updated in the system, which notifies the next customer service representative using the system.
Business intelligence and software solutions help to minimize emails, eliminate duplicate data, increase productivity, and optimize customer service. It also provides an open communication method between different business units.
8. Forum Boards
Forum boards are an internal space for workers to find answers about specific business unit-related topics without having to ask another person for help. Organizations should make certain to continuously update these forum boards with new information, or when the company adjusts its policies and procedures.
Like written documents, forum boards standardize and officiate information so it is more meaningful to viewers. By providing a self-service learning option, the organization can save time and help streamline knowledge management.
9. Customer and Employee Surveys
Receiving feedback from customers and employees can help a business pinpoint improvement areas and mitigate problems before they occur.
These methods also help to gain insight into customer requirements and loyalty that help a company offer better customer service.
It also provides a way for customers and workers to feel heard anonymously (if desired), so they feel more open to express their views.